Frequently Asked Questions
Find answers to common questions about RentalDesk and how to get the most from our platform
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RentalDesk is a comprehensive property management platform designed to simplify all aspects of rental property management, from tenant management to contract signing, payment tracking, inspections, and comprehensive reporting. It's built for landlords and property managers of all sizes.
RentalDesk is perfect for solo landlords, property management companies, real estate investors, and anyone managing rental properties. Whether you have 1 property or 100+, RentalDesk scales with your business.
Absolutely! RentalDesk is designed to handle multiple properties. Depending on your plan, you can manage from 5 to unlimited properties. You can organize all your properties from a single dashboard and manage them as you prefer.
Yes! We offer a 14-day free trial with full access to all features. No credit card required to sign up. You can explore everything RentalDesk has to offer completely risk-free.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, ACH transfers, and wire transfers. For Enterprise plans, we can arrange custom payment terms tailored to your needs.
Yes! You can change your plan anytime. Upgrades take effect immediately, and downgrades apply at the start of your next billing cycle. We'll handle any prorated adjustments automatically.
Yes! Paying annually gets you a 20% discount (pay for 12 months, get 2 months free). Contact our sales team to learn about custom pricing for annual plans.
We use enterprise-grade encryption and security protocols to protect all your data. Your information is backed up regularly and stored on secure servers with 99.9% uptime guarantee. We comply with industry standards including SSL encryption and regular security audits.
We provide data import tools for properties, tenants, and contracts. Our support team can also help you migrate your existing data from your current system for free. We support CSV, Excel, and other common formats.
Yes, you can export all your data in standard formats (CSV, Excel, PDF) at any time. Your data is always yours to keep and use as you wish. You maintain complete ownership and can leave anytime.
Yes! RentalDesk is fully responsive and works great on mobile devices. We also offer native iOS and Android apps for even better mobile management experience. You can manage your properties from anywhere, anytime.
Absolutely! We offer 24/7 customer support via email, phone, and live chat. Our average response time is under 2 hours. We're here to help you get the most out of RentalDesk.
Yes! We provide comprehensive onboarding for all new users including video tutorials, documentation, and live training sessions. Enterprise customers receive dedicated onboarding support from our team.
Our support team is ready to help with any issues. You can submit a support ticket in your account, contact us via email at support@rentaldesk.com, or call our support line. We track all issues and follow up until they're resolved.
Yes! We have an active user community where you can ask questions, share tips, and connect with other property managers. Join our community forum, webinars, and user groups to get the most from RentalDesk.
Still Have Questions?
Can't find the answer you're looking for? Our support team is always ready to help.
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Email Support
support@rentaldesk.com
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Phone Support
1-800-RENTAL-1 (24/7)
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Live Chat
Available in app during business hours
Ready to Simplify Property Management?
Join thousands of landlords and property managers already using RentalDesk